RETURN AND EXCHANGE FAQ
1) How do I return/exchange my items?
You may make your returns/exchanges within (14) days of the purchase date at any of our Malaysian retail stores or weareauri.com. Here's how:
In-store Returns & Exchanges
- Head over to the AURI store where you made your original purchase. Kindly bring along your receipt as proof of purchase.
- Our friendly Retail Associate will inspect your item(s) to ensure they meet the terms and conditions according to our return and exchange policy.
- Once the requirements are met, you may exchange your items immediately within the store. Any added difference for items of a higher value will need to be paid by the customer. We will not refund or reimburse any cost difference incurred in exchange for items of a lower value.
Online (weareauri.com) Returns & Exchanges
- Complete this form.
- Pack your item(s) and send by mail or courier to:
AURI Return Department
Wisma MS. READ
72C, Jalan Sungai Besi, Pudu
57700 Kuala Lumpur, Wilayah Persekutuan
Malaysia
Remember to include the sales invoice as proof of purchase. Please retain your delivery tracking or barcode number to ensure that your parcel safely arrives at our warehouse.
We will not be liable for any loss or damage incurred during delivery by the mail/courier company of your choice. Please note that in-person return to our warehouse will not be accepted.
- Alternatively, you may also drop off your parcel at your nearest AURI store during operation hours.
- Our customer service team will WhatsApp you a tracking number once your returned items have met the terms and conditions according to our return and exchange policy.
You will receive your requested items after 3-5 working days upon receiving the confirmation via WhatsApp.
All shipping fee or delivery costs incurred during the return and exchange process done online will be borne by you, the customer. For further enquiry, please contact our Customer Service team at customerservice@msread.com.my or WhatsApp us at +6019-679 3221
2) Can I return/exchange SALE items?
No. Sale of these product categories is final and are NOT eligible for any return or exchange:
• SALE and Clearance items
• Innerwear and accessories
• Consignment items
3) Can I return/exchange items bought during a promotional period?
Returned items bought during a promotional period may be exchanged with other items within the same promotional campaign
(subject to stock availability), as long as they meet the terms and conditions according to our return and exchange policy.
4) What happens if I receive a defected item?
We are sorry for the inconvenience caused. You may return and exchange the defected item at the store where you made your initial purchase within (14) days of purchase date.
Any delivery charges incurred during the process for the returns/exchanges of defected items via online will be reimbursed as AURImmunity points equivalent.