1. Exchanges must be made within fourteen (14) days of purchase date with the original invoice attached for proof of purchase.

2. Exchanges must be made at the same store where the original purchase was completed. Cross-store exchanges are strictly not allowed.
“Same store” refers to the specific physical location of purchase, including department store counters.

For example:
• Items purchased at Auri Sunway Pyramid can ONLY be exchanged within Auri Sunway Pyramid.
• Items purchased at Auri’s online store can ONLY be exchanged within Auri’s online store.

3. Returned items must be unworn, unwashed, unused and unaltered with original clothing tags and labels still attached.

4. Returned items may be exchanged with:
• The same items of a different size
• Items of a lower value. No refunds or reimbursements will be made for the price difference
• Items of an equivalent or higher value, with the added difference to be paid by the customer.

5. The following items are NOT eligible for any return or exchange:
• SALE and clearance items
• Innerwear and accessories
• Consignment items
All sales for these categories are final.

6. Items purchased during a promotional period may only be exchanged for other items offered under the same promotion, subject to stock availability:
• Items of a lower value. No refunds or reimbursements will be made for the price difference
• Items of an equivalent or higher value, with the added difference to be paid by the customer

7. All returned items are limited to a ONE time exchange only for each receipt/transaction.

8. We DO NOT provide any cash refunds for all purchases. All sales/exchanges are final.

9. We DO NOT issue store credit for returned items.

10. Any online shipping fee or delivery cost incurred during the return and exchange process will not be reimbursed.

11. AURI reserves the right to refuse any returns/exchanges that do not meet the above requirements.

*AURI RESERVES THE RIGHT TO REFUSE ANY RETURNS/EXCHANGES THAT DO NOT MEET THE ABOVE REQUIREMENTS.